A quiff about my Graphire2 tablet

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Submitted by souri on
Forum
Artists

I got a Wacom Graphire2 about a month ago, just before they started bringing out Graphire3's. I haven't really used it that much, just a few hours of doodling now and then, but the plastic overlay has developed air bubbles. You know when you use contact to cover your school books? Sometimes you'd get air bubbles, so you'd press and squeaze them, and instead of air bubbles, you have these hard creases? Well, that's what my overlay has now. You can imagine how annoying hard creases can be when trying to draw. I didn't squeaze the air bubbles btw.. that just developed as I drew where the air bubbles were. I keep my graphics tablet in a cool place, out of sunlight etc, so all I can gather is that the overlay was something cheap that wasn't made to last (well, it didn't survive the few times I used it). Not something I'd expect from a company like Wacom. I know a few of you have Graphire2's, so I was wondering if this is commmon, and also how much do new overlay's cost?

Submitted by Aven on Thu, 23/10/03 - 2:31 AMPermalink

no i haven't had that problem with my Graphire I. you should return it. should still be under waranty if it is only a month old.

don't worry though, my overlay has a nice dent scratched into it from using my pen too hard :p.

definitely get in contact with either the store or Wacom themselves though.

Submitted by Malus on Thu, 23/10/03 - 5:31 AMPermalink

Never heard of that happening, I'd take it back.

The worst thing about the new Wacoms is the fat pen, its a traversty I tells ya!! My poor little hand...boo hoo.

Submitted by Pantmonger on Thu, 23/10/03 - 6:06 AMPermalink

The problem with the pen is only becase you have little girly hands Malus. [:p]

I have never had any problems of that kind with my wacom, Id say you got one with a defect, take it back, they should replace it.

Pantmonger

Submitted by Sorceror Bob on Thu, 23/10/03 - 9:20 AMPermalink

Souri, same thing happened to me..

Is there two layers? If so, just peel the contact stuff off.. I did that, and I've had no problems whatsoever..

Submitted by Malus on Thu, 23/10/03 - 6:59 PMPermalink

Pants, my girly hands make for soft touching, you know that. [:P]

Actually all the newer tablets we have here at work have larger fat pens, not the older slimline ones like I have at home.

Submitted by souri on Fri, 24/10/03 - 3:27 AMPermalink

Took off the layer like bob said.. I assume this is what you had to do in the first place. [;)]

Submitted by Happy Camper on Fri, 24/10/03 - 8:42 AMPermalink

Is the contact stuff like the plastic on some mobile phones to protect the screen when they're new.

Submitted by Sorceror Bob on Fri, 24/10/03 - 9:46 AMPermalink

Yup HC, I first thought it was a protective layer of goodness.

But it doesn't really do anything helpful. Peel that bastard off and you're set.

Submitted by Major Clod on Sat, 01/11/03 - 5:26 AMPermalink

I bought the same tablet as you a couple of months ago and have been using it on and off when I have a chance... Nothing like this has happened to me so far though. Take it back and complain :)

Posted by souri on
Forum
Artists

I got a Wacom Graphire2 about a month ago, just before they started bringing out Graphire3's. I haven't really used it that much, just a few hours of doodling now and then, but the plastic overlay has developed air bubbles. You know when you use contact to cover your school books? Sometimes you'd get air bubbles, so you'd press and squeaze them, and instead of air bubbles, you have these hard creases? Well, that's what my overlay has now. You can imagine how annoying hard creases can be when trying to draw. I didn't squeaze the air bubbles btw.. that just developed as I drew where the air bubbles were. I keep my graphics tablet in a cool place, out of sunlight etc, so all I can gather is that the overlay was something cheap that wasn't made to last (well, it didn't survive the few times I used it). Not something I'd expect from a company like Wacom. I know a few of you have Graphire2's, so I was wondering if this is commmon, and also how much do new overlay's cost?

Submitted by Aven on Thu, 23/10/03 - 2:31 AMPermalink

no i haven't had that problem with my Graphire I. you should return it. should still be under waranty if it is only a month old.

don't worry though, my overlay has a nice dent scratched into it from using my pen too hard :p.

definitely get in contact with either the store or Wacom themselves though.

Submitted by Malus on Thu, 23/10/03 - 5:31 AMPermalink

Never heard of that happening, I'd take it back.

The worst thing about the new Wacoms is the fat pen, its a traversty I tells ya!! My poor little hand...boo hoo.

Submitted by Pantmonger on Thu, 23/10/03 - 6:06 AMPermalink

The problem with the pen is only becase you have little girly hands Malus. [:p]

I have never had any problems of that kind with my wacom, Id say you got one with a defect, take it back, they should replace it.

Pantmonger

Submitted by Sorceror Bob on Thu, 23/10/03 - 9:20 AMPermalink

Souri, same thing happened to me..

Is there two layers? If so, just peel the contact stuff off.. I did that, and I've had no problems whatsoever..

Submitted by Malus on Thu, 23/10/03 - 6:59 PMPermalink

Pants, my girly hands make for soft touching, you know that. [:P]

Actually all the newer tablets we have here at work have larger fat pens, not the older slimline ones like I have at home.

Submitted by souri on Fri, 24/10/03 - 3:27 AMPermalink

Took off the layer like bob said.. I assume this is what you had to do in the first place. [;)]

Submitted by Happy Camper on Fri, 24/10/03 - 8:42 AMPermalink

Is the contact stuff like the plastic on some mobile phones to protect the screen when they're new.

Submitted by Sorceror Bob on Fri, 24/10/03 - 9:46 AMPermalink

Yup HC, I first thought it was a protective layer of goodness.

But it doesn't really do anything helpful. Peel that bastard off and you're set.

Submitted by Major Clod on Sat, 01/11/03 - 5:26 AMPermalink

I bought the same tablet as you a couple of months ago and have been using it on and off when I have a chance... Nothing like this has happened to me so far though. Take it back and complain :)